Terms of service

My Account

Creating an Account

Creating an account is quick and easy! Simply click "Create account" on the login page and enter your email address. We'll send you a one-time 6-digit code — just enter it to verify your email and you're all set. No password needed, ever. Once your account is active, you can view your order history, track shipments, and manage your account details anytime.

Logging In to Your Account

Good news — there's no password to remember! To access your account, simply go to the login page and enter your email address. We'll send you a one-time 6-digit code to that email. Enter the code and you're in! If you don't see the email within a few minutes, check your spam or junk folder just in case.

Changing Your Account Settings

Keeping your account up to date is simple! Once you're logged in, head to your account page to update your personal details such as your name, email address, and phone number. You can also add or manage multiple shipping addresses, making checkout even faster for future orders. Any changes you make are saved instantly to your account.

Viewing Your Purchase History

Want to look back at a past order? Just log in to your account and head to your order history to see all of your previous purchases. You can view order details including the items ordered, order totals, and current status. It's a great way to keep track of your purchases or reference a past order when you need it.

Shopping

Eligibility

You must be at least 18 years of age to access or use our Services. If you are accessing or using our Services on behalf of a business or other entity, (a) all references to "you" throughout these Terms will include that business or entity, (b) you represent that you are authorized to accept these Terms on that business's or entity's behalf, and (c) in the event you or the business or entity violates these Terms, the business or entity agrees to be responsible to us. Certain products available through our Services may be subject to additional age verification requirements or legal restrictions based on your state or locality — it is your responsibility to ensure compliance with all applicable local laws before purchasing.

Product Availability & Out of Stock Products

Graf & Sons carries thousands of products and hundreds of brands. Occasionally, an item may be temporarily out of stock. Our stock is replenished on a monthly or weekly basis depending on the particular item and brand. Since our real-time inventory system is tied directly into our website, you'll always know whether the item you're looking for is in-stock. You can check the availability of a product while viewing browsing/search results, or on any product page.

Accuracy of Product Information

We strive to ensure that all product descriptions, specifications, and technical information on our website are accurate and up to date. However, errors may occasionally occur. We reserve the right to correct any errors, inaccuracies, or omissions — including product descriptions, pricing, and technical specifications — at any time without prior notice, even after an order has been submitted. If a product is listed with an error that affects your order, we will notify you and provide the option to proceed with the corrected information or cancel your order.

Illinois Customers

We must have a copy of your FOID card and valid driver’s license on file in order to ship primers, powder or ammunition to Illinois.

Fax, mail or email (pdf or jpg) a legible copy of your Illinois FOID card and valid driver’s license to us.

• Email: foid@grafs.com 

• Fax: 1-800-367-7626

• Mail: Graf & Sons, Inc 4050 S Clark St  Mexico, MO 65265 

Within 48 hours upon receiving your FOID card, we will notify you that you are set up to order ammunition, primers, powder from Graf & Sons.

Massachusetts Customers

We are currently unable to ship ammunition and/or components to customers in the state of Massachusetts. We value your business and apologize for this inconvenience.

Orders

Payment Methods

We accept Visa, MasterCard, Discover, American Express, certified checks or money orders. Your card will not be charged until the order ships from our facility. If using a Pre-Paid Credit Card (Visa Gift Cards etc.) please keep your card until you receive your order, in case there are issues processing the card.

First Time Customers with orders over $500 may require a copy of your photo ID.

Advanced payment by personal or business checks are accepted but will be held 14 days for clearance. NRA and ATA members: send us a copy of your membership card and we will waive the 14 day check clearance option on orders up to $250. After your card is on file, future orders up to $250 may be shipped check okay.

Gift Cards

Give the gift of choice with a Graf & Sons Gift Card! Gift cards are delivered electronically and include a unique code that the recipient can apply at checkout. Simply enter your gift card code in the "Gift card or discount code" field during checkout and the balance will be applied to your order. Gift cards can be used toward any purchase on our website and any remaining balance stays on the card for future use. Gift cards are non-refundable and cannot be exchanged for cash.

Change of Delivery Address

Graf & Sons will no longer permit our customers to change a delivery address once your shipment has left our premises. If you need an alternate delivery address or change of delivery address once a package is shipped, please call 573-581-2266 and we will give you assistance.

Backorder Policy

Graf & Sons is happy to accept backorders.

When a backordered product is received and committed to you, we will hold that product for up to 30 days. After 30 days, we will ship the product automatically via the most economical method. Items placed on backorder are subject to price changes. We will contact you prior to shipment of any backorder, and you may cancel your backorder until the product has been picked for shipment.

Backorder Shipping Charges
All backorder items ship separate from the in-stock order and will NOT have another handling and insurance charge. In order to keep shipping costs down, we reserve the right to ship backorders via our method of choice.

Backorder Cancellation

Backorders cancelled after they have been picked for shipment are subject to a 10% restocking fee. In cases where a product has not been received from a Vendor in 365 days, all backorders for that product will be cancelled. In most of these cases, our Vendors have informed us they can’t provide reliable date when they could fulfill our demand. If a manufacturer discontinues a product, all backorders for that product will be cancelled immediately. Graf’s reserves the right to change backorder eligibility for any and all products at any time.

We encourage all Customers to sign up to be notified when out of stock products become available. 

Order & Shipping Confirmations

Once you place an order, you'll automatically receive an order confirmation email with your order details and summary. When your order ships, we'll send you a shipping confirmation email that includes your tracking number so you can follow your package every step of the way. Be sure to check your spam or junk folder if you don't see these emails in your inbox.

Tracking an Order

You will receive a shipment confirmation email which includes a tracking number (if available). You can also look up order status on your Profile. Of course, we are always happy to assist by phone or email – you can reach us by phone at 573-581-2266 or by email at customerservice@grafs.com!

Wish List

See something you love but aren't ready to buy just yet? Save it to your Wish List! Simply click the Wishlist (heart) icon on any product page to add it to your list for later. You can revisit your Wish List anytime from your account to pick up right where you left off. You can also share your Wish List with friends and family — perfect for birthdays, holidays, or just sharing the things you're excited about.

In-Stock Product Email Notifications

Don't want to miss out when a sold-out item becomes available again? We've got you covered! On any out-of-stock product page, simply enter your email address and click to be notified. As soon as the item is back in stock, we'll send you an email so you can grab it before it's gone again

Order Changes & Cancellations

We understand that sometimes plans change, and we'll do our best to help. Because our team works quickly to process and ship orders, changes or cancellations can only be made before an order has been picked for shipment. Depending on order volume, this may be just a few minutes after your order is placed, or it may be several hours.

Once an order has entered the picking process, we are no longer able to modify or cancel the order. As always, please feel free to reach out to us at 573-581-2266 or by email at customerservice@grafs.com and we’ll do our best to help you!

Sales Tax

Most states now require online retailers to collect and remit sales tax on orders shipped into their state under economic nexus laws. Following the U.S. Supreme Court's 2018 decision in South Dakota v. Wayfair, Inc., businesses may be required to collect sales tax in states where they meet certain economic thresholds, even if they do not have a physical location there.

Graf & Sons collects applicable state and local sales taxes in jurisdictions where we are legally required to do so. Sales tax is calculated based on the destination shipping address and the tax laws in effect at the time your order is processed. Gift certificate purchases are generally not subject to sales tax; however, merchandise purchased using a gift certificate may be taxable depending on the applicable state and local tax laws.

If sales tax is not collected on your order, you may still be responsible for reporting and paying any applicable use tax to your state, unless your purchase is exempt or your state does not impose sales or use tax. Purchasing online or through a catalog does not automatically exempt a transaction from taxation. Many states provide convenient methods for reporting and remitting use tax through their individual income tax returns or directly through their department of revenue or tax agency.

Customers claiming a sales tax exemption must have a valid exemption certificate or other required documentation on file with Graf & Sons before an order is processed. If the required documentation has not been received and approved, we are required to collect applicable sales tax. Sales tax collected on orders processed before valid exemption documentation is received generally cannot be refunded.

Shipping

Shipping & Handling

Orders shipping within the United States must have a shipping address and credit card billing address within the United States. In addition, the issuing bank must be based in the United States.

Graf’s Flat Rate Shipping

We are pleased to offer Graf’s Flat Rate Shipping for $12.95 per order! Orders must be at least $99.00 and ship to the Contiguous 48 States to qualify. Graf’s Flat Rate Shipping uses regular ground service and may include UPS, FedEx, commercial truck or Parcel Post (USPS). Target load ammo (trap, skeet and sporting clay ammo sold by the case) is not eligible for Graf’s Flat Rate Shipping. Other exclusions (oversize/overweight products or large orders) may apply. Customers are always welcome to select any available shipping method – Shipping rates are quoted live on our site.

Orders shipping to AK & HI or will pay actual freight & insurance.

Picking Up An Order

Pick up local orders at the retail store, Graf's Reloading Superstore, located in front of our warehouse at 4132 S. Clark, Mexico, MO 65265.

Call ahead (573-581-9777) and they’ll have what you need ready when you arrive.

Pickup hours are: M-F, 8:00am – 5:00pm CST

Change of Delivery Address

Graf & Sons does not permit Customers to change a delivery address once your shipment has left our premises. If you need an alternate delivery address or change of delivery address after a package is shipped, please call 573-581-2266 and we will assist you with the change if possible.

Hazardous Materials

Powder, primers & liquid cleaning chemicals over 1 quart, will be charged a $23.50 hazardous material fee per package. Maximum gross weight per package is 40 lbs of hazardous material (some exceptions may apply). We can mix brands in one package. On any backordered hazardous material, the Customer is responsible for the $23.50 hazardous charge. No individual powder containers over 8 lbs. can be shipped. Hazardous materials cannot be shipped US Mail.

Any hazardous materials (primers, ammo) shipped via air will be charged a $140 hazardous materials fee per package. These Limited Quantity classification items (powder and any type of aerosols, oils and solvents) cannot be shipped via air. Primed hulls, primed brass and ammo do not require a Hazardous Materials fee for ground shipping.

Hazardous Materials require an adult signature for delivery. ID may be required at delivery for proof of age. In the event that the package is not delivered after 3 attempts or refused, the customer will be responsible for all associated shipping charges including Hazardous Materials fee.

Due to changes in UPS and FedEx shipping policies, packages cannot be over 50 pounds gross weight. Before this policy change by UPS and FedEx the gross box shipping weight was 70 lbs. This will change and limit hazmat packages considerably.  We will have to limit shipments to 40 pounds gross weight of hazmat materials to allow for overpacking the products. We understand that this is a big change for all of our customers and we will do our best to get as much in one package as possible.

Signature Required Shipping

Non-Hazardous Shipments normally have an Indirect Signature Required for delivery. All Hazardous, Air shipments, and shipments of $1000 or more will have an Adult Signature Required for delivery.  All Non-Hazardous Ground Shipments between $500 and $1000 will have an Adult Signature Required as part of the Handling & Insurance Charges (No Additional Charge).

For Non-Hazardous Shipments under $500 there is an Optional Adult Signature ($5.25):  To help ensure that your package will not be stolen, misplaced or left in the hands of minors.  This requires that an adult of at least 21 years of age is available to sign for your order upon delivery. When adult signature is purchased you must be home to receive your package.

 

 

You should request the Optional Adult Signature Required ($5.25) if you live in a dangerous neighborhood, believe you may have been a victim of fraud, have had a package stolen from your property, or have any concern what-so-ever. Graf & Sons, Inc. will not be responsible for any lost or stolen packages that are shipped without an Adult Signature Required.

Note: Due to new Restrictions, Customers in Colorado purchasing Ammunition will automatically have an Adult Signature Required Fee ($7.00) added to their order when processing.

Alaska, Hawaii & P.O. Boxes

Orders shipping to AK & HI are charged actual freight & insurance. Ammunition and primers can NOT be shipped via USPS, these items must be shipped via Fed Ex or UPS and the Air Hazardous Mat fee ($140) is imposed when selecting this method. Powder can only be shipped via freight forwarder to Alaska and Hawaii.  We reserve the right to ship by UPS, FedEx, commercial truck or Parcel Post. Please call us at 800-531-2666 if you would like a quote on freight charges before placing an order.

Returns & Exchanges

Returns

We want you to be pleased with your purchase, but if something isn't correct, let us know. If you need to return a product, we will make every reasonable effort to satisfy you.

For all returns, please contact Customer Service prior to shipment at 573-581-2266 ext. 3, or e-mail us at customerservice@grafs.com and we will make arrangements to correct your order. If approved, we will issue a Return Authorization Number.

ABSOLUTELY no returns on used items, items not in resalable packaging, or without obtaining a Return Authorization (RA) number, which expires 30 days after issuance. We do not accept returns on Loaded Ammunition, Powder, Primers, Scopes that have been Mounted, Clearance Items or Special Order Products.

A 10% restocking fee ($100 maximum) will be charged on ALL returns except those where Graf’s has made an error. We'll gladly accept returns for any Graf & Sons order upon receiving your items within 30 days of the Invoice date (some Exclusions apply see our full Exclusions List). We regret that we do not refund original shipping costs with the return.  Returns may be subject to a 10% restocking fee.

To return product to Graf & Sons, please follow these instructions: 
  
1. Contact Graf & Sons to receive your Return Authorization Number. 
2. Carefully package the products
3. Marke the package with the RA number

4. Ship the package to us:

Graf & Sons, Inc

4050 S Clark St

Mexico, MO 65265 

It may take up to 30 business days to process the return. Credits will be issued according to the method of payment when the order was placed. (example: credit card orders will be applied back to the credit card; Open Accounts are credited on the account; Cash orders will be credited with a check). We will notify you once your return has been processed.

Please note that your financial institution can take up to seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service.  

Return Exclusions

No returns on used items or items not in like new condition, including original packaging. We do not accept returns on opened Leupold scopes, scopes that have been mounted, clearance, special order products, loaded ammunition, powder or primers.

Any defective merchandise should be returned to the manufacturer. If you have received merchandise in error, please call Customer Service at 573-581-2266 ext 3 or e-mail us at customerservice@grafs.com and we will make arrangements to correct your order. No return items shipped to Graf’s via COD will be accepted.  Special orders are non-returnable. Any excluded items that are returned will be returned to you or discarded at no credit.

Product Warranty

For the quickest resolution to any problems related to product defects or other warranty issues, please contact the manufacturer

Replacement Parts

Graf & Sons stocks a supply of the most popular replacement parts from many manufacturers.  If you do not find the part you are looking for on our website, please contact the original manufacturer.

International Orders

International Availability

Due to shipping regulations, it is impossible to export small quantities of ammunition, powder, primers, solvents, aerosols or other cleaning chemicals. A Department of State export license (which costs $250) is required to export rifle & pistol ammunition & gun parts and components. Some other items such as scopes and shot shell ammunition may also require export licenses to certain countries. Items are not available in all areas. Graf & Sons is able to ship to APO/FPO addresses, however these packages are subject to the import laws of the country in which the APO/FPO is located, as well as US State Department laws and regulations regarding the export of controlled goods. If you would like to receive our products we can ship to a stateside military base (or other address) that is not an APO/FPO address.

International Payment Methods & Billing

All listed prices are in U.S. dollars, and we accept cashier's checks, money orders, wire transfers or credit card payments. Please contact our International Sales Department at export@grafs.com with any questions. To ensure the safety and security of your financial information and prevent unauthorized use of your credit or debit card, Graf & Sons performs security checks, in partnership with third parties. Unfortunately, some non-US based cards may not pass the designated information and security checks. Failure to meet the appropriate security criteria will prevent Graf & Sons from completing your transaction. A notification with the final status of your order will be sent via email.

International Shipping

We do accept orders from international customers. NOTE: We require a $250 minimum order. All freight is billed to the customer. We will normally ship via Parcel Post, Air Parcel Post, FedEx or Freight Forwarder. 

Due to shipping regulations, it is impossible to export small quantities of ammunition, powder, primers, solvents, aerosols or other cleaning chemicals. A Department of State export license is required to export rifle & pistol ammunition & components. Some other items such as scopes, shot shell ammunition & components, & gun parts may also require export licenses to certain countries. On any order under $1000 requiring an export license, we will charge a $50 processing fee. Please contact our International Sales Department at export@grafs.com with any questions or comments. 
  
Graf & Sons is able to ship to APO/FPO addresses, however these packages are subject to the import laws of the country in which the APO/FPO is located, as well as US State Department laws and regulations regarding the export of controlled goods. If you would like to receive our products we can ship to a stateside military base (or other address) that is not an APO/FPO address. 
  
If you are a dealer outside of the United States and would like to order from Graf & Sons, please send us a copy of your dealer's license or re-seller's permit (subject to approval).  If you are not a dealer, but you know one in your area, please take this information to them. Ask them to send us a copy of their business license and we will send them the necessary information. 
  
Our mailing address is: 
Graf & Sons, Inc 
Attention: International Sales 
4050 S Clark St 
Mexico, MO 65265 
Phone: 800-531-2666 
Fax: 800-367-7626

International Shipping & APO/AP Addresses

We do accept orders from international customers. NOTE: We require a $250 minimum order. 

All freight is billed to the customer. We will normally ship via Parcel Post, Air Parcel Post, FedEx or Freight Forwarder. On any order under $1000 requiring an export license, we will charge a $50 processing fee. Please contact our International Sales Department at export@grafs.com with any questions or comments

Due to shipping regulations, it is impossible to export small quantities of ammunition, powder, primers, solvents, aerosols or other cleaning chemicals.

A Department of State export license is required to export rifle & pistol ammunition & components. Some other items such as scopes, shot shell ammunition & components, & gun parts may also require export licenses to certain countries.
  
Graf & Sons is able to ship to APO/FPO addresses, however these packages are subject to the import laws of the country in which the APO/FPO is located, as well as US State Department laws and regulations regarding the export of controlled goods. If you would like to receive our products we can ship to a stateside military base (or other address) that is not an APO/FPO address. 
  
If you are a dealer outside of the United States and would like to order from Graf & Sons, please send us a copy of your dealer's license or re-seller's permit (subject to approval).  If you are not a dealer, but you know one in your area, please take this information to them. Ask them to send us a copy of their business license and we will send them the necessary information. 
  
International Duties & Taxes

Duties & taxes are the responsibility of the customer purchasing the product.

International Returns & Exchanges

Please contact our International Sales Department for further information on any International return or exchange at export@grafs.com

Security & Privacy

Privacy Policy

By using this site, you agree to the terms of our policy. This Privacy Policy covers any personal information that Graf & Sons obtains from you when you use services on our site. This policy does not cover the practices of companies that Graf & Sons does not own or control, or the actions of people that Graf & Sons does not employ or manage. Our Privacy Policy may change in the future. We invite you to check back periodically to see if we have made any changes. If we make any material changes, we will post a notice on our home page. 

We realize that our customers trust us to protect their personal information. We take that task seriously. We maintain physical, electronic and procedural safeguards to protect your personal information. For example: 

We use industry-standard Secure Sockets Layer ("SSL") authentication to guarantee the confidentiality of online transactions made on our site. SSL authentication and encryption of the information that you send to us over the Internet help protect your online transaction information from third party interception. 

We never keep your full credit card number. We will only reveal the last four digits of your credit card for verification purposes. 

We urge you to protect your own privacy. We recommend that you do not share your password with anyone or share your password in an unsolicited phone call or e-mail. 

Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. This reality is true of all Internet use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.

How Graf & Sons Uses Your Personal Information 

Graf & Sons collects personal information primarily to make our services more rewarding for you to use. We usually use this information for internal purposes, such as studying our customers' preferences. We may also use your information to contact you for account and promotional purposes. 
  
Customers have three choices relating to the way in which Graf & Sons exchanges information with other reputable companies. 

One: Your information will be used by Graf & Sons Inc. for the purpose of sending Graf & Sons Inc. catalogs, sales fliers, email specials and other types of advertising material. Graf & Sons Inc. may contact you for any purpose. Graf & Sons will exchange your information with other reputable companies. 

Two: Your information will be used exclusively by Graf & Sons Inc. for the purpose of sending Graf & Sons Inc. catalogs, sales fliers, email specials and other types of advertising materials. Graf & Sons Inc. may contact you for any purpose. Your information will not be exchanged with any other reputable company. Graf & Sons Inc. will keep your information strictly confidential. 

Three: You may choose to receive no correspondence at all. Your information will not be used for any advertising purpose whatsoever. You will not receive any Graf & Sons Inc. printed catalogs, sales fliers, email specials, or any other type of advertising materials. Your information will not be exchanged with any other company. Graf & Sons Inc. will keep your information strictly confidential. Graf & Sons Inc. may still contact you regarding information needed in the course of normal business such as order confirmations, backorders, tracking numbers, etc.